My story

I’m Rebecca Day and the Director of Day HR Consultants.

As a senior HR leader, I have both UK and global experience gained across all areas of the retail and beauty industries (including salon and spa) from point-of-sale/service through to manufacturing and supply chain. I have worked across 32 brands, international territories, diverse consumer demographics and multiple distribution channels for brands such as Jo Malone London, MAC, Estée Lauder and Aveda.

I have created people strategies, led multi-functional and multi-site HR teams; managed complex employee relations issues (including redundancies, serious discrimination, disciplinary, grievance and whistle blowing cases and TUPE) and spearheaded organisational design and business transformation projects that have added considerable value to the business.

As a Fellow of the Chartered Institute of Personnel & Development, I am an ACAS trained mediator and have professional indemnity of £1,000,000 per employee relations case. I work on a freelance basis which means I have the flexibility to travel throughout the UK and Internationally in line with the needs of your business.

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The work I do

To give you a better idea of the projects I work on, here’s a snapshot of my most recent achievements:

• Freelance organisational design expert where I led a redundancy and talent transformation project for a top multi-channel manufacturer in the Personal Care industry
• Creation and delivery of an EMEA supply chain change leadership strategy across multiple countries, sites and workstreams
• Developed a global competency based end-to-end talent framework for point-of-sale employees in the retail beauty industry (from entry level point-of-sale to Vice President of Sales)
• Designed pre-screening, video screening and face-to-face behavioural questions and toolkits for the implementation of Taleo/HireVue (applicant tracking system) in North America, EMEA and the UK
• Development of an ongoing performance tool to eliminate formal annual reviews and drive business building behaviours
• Creation of customised content for a global virtual on demand, bite sized learning programme with accompanying toolkits for Retail Managers
• As a freelance HR Consultant Manufacturing and Supply Chain developed curated bespoke LinkedIn Learning virtual on-demand learning pathways to drive business building skills and behaviours
• As a Salon & Spa HR consultant, I led the TUPE acquisition of a salon and spa brand to create the UK and Ireland salon and spa division of a well-known international haircare company
• As a freelance retail cosmetics HR expert, I provide insights and feedback to develop customer service skills

Who I work with

In today’s challenging commercial environment, businesses don’t always need a permanent HR Director, but they may often need a senior freelance HR specialist during times of change and retail business transformation.    That’s where I come in.

I provide project-based HR consultancy services to SMEs and larger beauty and retail organisations as a retail redundancy expert, freelance employee relations manager and TUPE expert.   I also specialise in change leadership and organisation design and have extensive experience developing and implementing end-to-end talent strategies.

What my clients have to say

I will help you develop a successful retail people strategy that attracts, develops, retains and rewards the right talent, driving long-term growth for your business

Tailored HR services to help you develop a successful people strategy that attracts, develops, retains and rewards the right talent, optimising long-term growth for your business.

What I do:

As a highly experienced Human Resources consultant, providing pragmatic and innovative HR solutions around your people and change leadership strategy, is what I do best. With over 20 years’ experience working for some of the biggest global retail brands, I fully appreciate how a business culture can significantly impact on performance, motivation and results. I’m here to assist your business when it comes to having the right tools to create a positive business ethos, attract and keep the right team with the skills and behaviours to delight your customers and drive organisational agility, long-term growth and sustainable profitability.

Today, economic uncertainty, high street closures, increasingly discerning consumers, new market entrants and digitalisation often means that traditional people strategies and skill-sets have been disrupted which all impacts on business productivity.

What I offer:

Here at Day HR Consultants Ltd, I specialise in the beauty and retail industries, covering all functions, distribution channels and geographies:

  • Point-of-sale/service
  • Sales and marketing
  • Finance and operations
  • Manufacturing and supply chain

Perhaps your permanent HR team is already overloaded; your company is going through a period of change and uncertainty, or you need some expert support on a short-term or ad-hoc basis? I can assist with:
Employee Relations, Redundancy, Change Leadership , Organisational Design, End-to-End Talent (talent attraction/acquisition, talent development and talent planning), Learning and Development and TUPE

The benefits of working with me:

When designing solutions, I start by focusing on your company’s USP, vision and goals, your customers’ specific needs and evolving market forces, to identify what your people need to do and how they need to do it in order to be successful.

By keeping up-to-date with how your company is tracking against its sales and profitability targets, the latest Industry trends and insights and employment legislation, I ensure that the solutions I provide are innovative, agile and easy to implement.

I am a knowledgeable, highly experienced and flexible Human Resources consultant, offering you the support you need without the additional headcount and associated costs; I can even offer a pay-as-you-go or retainer fee structure to help keep your cashflow moving.

Who I am:

I’m Rebecca Day and the Director of Day HR Consultants.

As a senior retail HR expert and specialist, I have both UK and global experience gained across all areas of the beauty and personal care retail Industry (including salon and spa) from point-of-sale/service through to manufacturing and supply chain. I have worked across 32 brands, international territories, diverse consumer demographics and multiple distribution channels for brands such as Jo Malone London, Estée Lauder, MAC and Aveda.

I have led HR and multi-functional teams and spearheaded end-to-end talent, organisation design and business transformation projects that have added considerable value to the businesses that I have worked with.

As an employee relations expert I have managed many complex redundancies and discrimination cases and have led large teams of multi-site employee relations specialists.  I am also a freelance TUPE specialist and have a track record of delivering several multi-site TUPE acquisitions.

As a Fellow of the Chartered Institute of Personnel & Development, I am an ACAS trained mediator and have professional indemnity of £1,000,000 per employee relations case. I work on a freelance basis which means I have the flexibility to travel throughout the UK and Internationally in line with the needs of your business.

Who I work with:

In today’s challenging trading environment, businesses don’t always need a permanent full-time HR Director. However, they do need access to specialist help during critical times. That’s where I come in as a senior freelance HR specialist.  Do you need a retail redundancy expert to lead a redundancy programme or a TUPE expert to provide specialist TUPE advice or to manage a TUPE acquisition from end-to-end? Perhaps your business is experiencing a high volume of employee relations issues and high labour turnover or you need a freelance employee relations manager to deal with a complex employee relations issue? Or maybe you need  someone to re-engineer your organisation design and people strategy to ensure competitive advantage? That’s where I come in as retail HR and beauty HR expert.

I specialise in providing project-based HR consultancy services to corporate and start-up retail and beauty companies who need a freelance HR expert during periods of change and retail business transformation. I bridge the professional gap when the permanent HR team is over-stretched or you require specialist expertise.

The work I do:

I have extensive beauty HR consultancy experience gained across all product categories, consumer demographics and distribution channels and have sat on the senior leadership teams of many large, multi-national beauty companies.

To give you a better idea of the types of projects I get involved with, and my achievements, here is quick list of the most recent ones:

• Freelance organisational design expert responsible for leading a talent transformation project for a top multi-channel manufacturer in the UK Personal Care industry
• Creation and delivery of an EMEA supply chain change leadership strategy across multiple countries, sites and workstreams
• Creation of a global competency based end-to-end talent framework for point-of-sale employees in the retail beauty industry (from entry level point-of-sale to vice president level)
• Creation of pre-screening, video screening and face-to-face behavioural questions and toolkits for the implementation of Taleo/HireVue  (applicant tracking system) in North America, EMEA and the UK
• Development of an ongoing performance tool for retail employees to eliminate formal annual reviews and drive business building behaviours
• Creation of customised content for a global virtual on demand, bite sized learning programme with accompanying toolkits for Retail Managers in the beauty industry and separately, for manufacturing, supply chain and research and development employees during my time as a  freelance HR Consultant Manufacturing and Supply Chain
• As a Salon & Spa HR consultant, I led the TUPE acquisition of a  salon and spa to create the salon and spa division of a leading global hair care brand
•As a freelance retail  HR expert, I work with brands to evaluate their in-store teams’ customer service skills and make recommendations on how to improve these to drive lifetime customer value and sales across all channels

What I offer:

Change Leadership:

I begin by working closely with all key stakeholders to identify ‘what success looks like’ to determine your overall company goals, changing market forces, customer needs, hurdles and change agents, KPIs and key milestones.

I then create and implement a comprehensive change leadership programme comprising multiple workstreams including organisation design, knowledge transfer, end-to-end talent strategies (from talent attraction/acquisition, learning and development through to talent planning) learning and development, internal communications and employee engagement.

My focus is on sustainability and flexibility; I ensure that your people, processes and any technology we put in place are future proof and that your organisation can respond with agility to changing market dynamics.

Employee Relations:

Practical and commercial industry specific solutions focused on preventing and minimising employee relations issues by upskilling line managers and spotting trends and issues before they escalate.

I design and deliver employee relations workshops and easy to use tools and templates to upskill your people managers whilst minimising administration.

End-to-End Talent (talent attraction/acquisition, development and planning)

The creation of ‘what good looks like’ talent frameworks; defining the unique skills and behaviours your employees need to drive growth across all channels and to educate and amaze your customers.

Using the talent framework as the holistic foundation, I create behaviour-based talent acquisition solutions, learning and development and talent planning initiatives ensuring you attract, retain, develop and reward people who demonstrate these capabilities.

Learning and Development:

Today’s business environment of constant rapid change, market volatility, digitalisation and changing consumer preferences has disrupted learning.  However, it has also created new learning opportunities.

I design blended learning solutions, including bespoke virtual on-demand bite-sized learning pathways through online, offline and 121 training to develop the skills and behaviours that your employees need to demonstrate, in order to be successful.

Organisation design

I apply an outside-in approach to organisation design starting with your position in the market place; your competitors, customers and emerging trends and insights.  I then consider your overall strategy, short-term and long-term goals, your strengths, weaknesses and opportunities, ensuring that I engage and align with all stakeholders to help you design an agile organisation with the people, processes and technology you need to effectively deliver your strategy.

Redundancy and Reorganisation

By working together, I offer commercial, pragmatic and legally robust end-to-end redundancy support, devising your overall strategy from concept through to implementation.

I ensure that we are legally compliant to minimise risk, manage the process to ensure least amount of stress and uncertainity possible for those affected, align with all stakeholders, provide support at all redundancy meetings, prepare all announcement and meeting scripts and follow-up communication. I also create comprehensive company-wide communication to ensure that your employees understand the reasons for redundancy and to surface and minimise any hidden concerns that those left behind may have.

I design and deliver redundancy workshops to help line managers support both their team members affected by redundancy as well as those left behind who may be feeling vulnerable and unsettled. These workshops are for those affected by redundancy to help them manage the process; understand the change curve and prepare for their next role.  This includes help with CV writing, LinkedIn profiles and preparing for interviews.

TUPE:

I provide end-to-end delivery from defining the strategy through to on-boarding your new employees, including due diligence, engagement, change leadership and ensuring the right balance between assimilation and the protection of the original company’s DNA.