Author: rebeccaday

Delighted to contribute to this article on 'Confidence' by Ruth Cornish for HR News. with tips and techniques from leading HR Experts on how to combat a lack of confidence.  https://www.google.co.uk/amp/hrnews.co.uk/why-confidence-matters-a-crowdsourced-advisory-piece/amp/ ...

Q.What should be action point no. 1 of my retail people strategy? Define the unique skills and behaviours that your employees need to demonstrate to provide authentic, personalised customer experiences that educate and inspire and help customers navigate seamlessly across all distribution channels. Q.Why is this...